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Privacy Policy

Your privacy is taken seriously on the TwistHair.com website. Your understanding and compliance with our Privacy Policy ("Privacy Policy") will help us provide you with an efficient and satisfying experience. Our Privacy Policy covers any personal information that Twist obtains from you when you use the services provided on TwistHair.com.

By using the services provided on TwistHair.com, you consent to the terms of our Privacy Policy, including our use of information that is collected or submitted as described in our Privacy Policy. Our Privacy Policy may change from time to time, so we encourage you to check back periodically to see if we have made any changes.


TwistHair.com collects information about visitors to provide and improve our services, communicate offers and to administer our business. We may ask you to provide personally identifiable information to us voluntarily. For example, when you place an order with TwistHair.com, we may ask for your e-mail address, the mailing address(es) and phone number(s) of the shipping destination, your billing address, your credit card number, and your credit card expiration date. Collecting this information allows us to complete your order efficiently, to notify you of your order status, and provide personalized interaction. We also may ask you to provide personally identifiable information, such as birthday information, product commentary, and/or information about your experience with our customer service department, to us on a voluntary basis. If we ask for such personally identifiable information from you, we will either tell you how we will use the information, or we will use it in conformity with this Privacy Policy.

We may collect and use non-personally-identifiable information from you. Like most major websites, we use "cookies" to collect non-personally-identifiable information, such as your IP address, browser type, domain name, and the specific site pages that you visit. Additional information about cookies is provided below.


Cookies are pieces of information that a website transfers to your computer's hard drive for record-keeping purposes. We use cookies to track your preferences and purchases as you navigate through our websites and to save you from having to re-enter information every time you visit TwistHair.com. By using cookies to track your visits, we strive to make your next visit to TwistHair.com better. To search our websites and/or place an order on TwistHair.com, you need to have the cookies feature of your web browser turned on. Most web browsers allow you to exercise control over cookies by deleting them, blocking them, or alerting you when a cookie file is stored. Please review your browser's instructions on these functions. If you choose to disable the cookies feature of your web browser, you may not be able to place an order or otherwise use some or all of the features provided on the Twist site.


From time to time, we may use one or more third-party online advertising networks to serve ads on our behalf on the Internet. The third-party network may collect anonymous information about your visits to TwistHair.com and your interaction with our ads. For example, it may keep track of how many of our ads you saw before visiting TwistHair.com. This is primarily accomplished using technology such as cookies, action tags, web beacons, and/or GIF tags which are placed in various places within TwistHair.com. If you would like more information about this practice or the process of opting out of online advertising networks, please visit http://www.networkadvertising.org/managing/opt_out.asp.


The information we collect on TwistHair.com may be used to fulfill your requests (such as product orders and responses to email questions) and to communicate with you about our product offers and promotions. When you create an account with us, we offer the opportunity to subscribe to Twist emails, so you may receive future discounts, gifts and other special offers.


We may disclose the information we collect about you (including personally identifiable information) to third parties to comply with applicable laws, regulations, and/or governmental requests. We may also disclose such information to verify or enforce compliance with our User Agreement and Privacy Policy, to process and fill your order, reduce credit risk, protect against fraud, protect against misuse or unauthorized use of TwistHair.com, or when we believe in good faith that the law requires such disclosure. We may also disclose such information to a successor entity in connection with a merger, consolidation, sale of assets or other corporate change that would affect the TwistHair.com site.


We may share the information collected at TwistHair.com with agents or contractors who provide support for our internal operations. Such entities may receive personally identifiable information to allow them to perform their duties, but they may not use that information for any other purpose.


TwistHair.com works to protect your personal information and credit card detail when you shop with us online. We use Secure Sockets Layer (SSL) technology - the industry standard - to encrypt the personal information and credit card detail you provide during the order process. To ensure the security of your personal information, you should always provide that information over a secure connection.

We urge you to protect your own privacy. We recommend that you do not share your TwistHair.com password(s) with anyone or in any unsolicited phone call or e-mail. While TwistHair.com strives to ensure the integrity and security of our network and systems, TwistHair.com cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.


Please remember that any information you may disclose in public areas of our websites or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.


You can reach us by sending an e-mail to help@twisthair.com or by calling 1-833-TWIST-ON (1-833-894-7866) Monday - Friday (9am- 5pm EST).


If you would like to stop receiving promotions, updates and/or special offers at any time, you may e-mail us at help@twisthair.com with a statement requesting that you wish to OPT-OUT of TwistHair.com e-mail promotions, updates and special offers.


TwistHair.com may include links to websites/applications that are owned or operated by third parties. Please note that this Privacy Policy does not cover the practices of those websites/applications. We encourage you to review the privacy policies on those websites/applications to see how they collect and use information.